Return & refund policy for items purchased from
handcraftedtimber.com or woodensigns.com.au
Thanks for shopping at Australian Workshop Creations.
I strive to design and make things to last a long time and love to hear feedback on how to improve further.
If you are not entirely satisfied with your purchase for whatever reason, I’m here to help.
Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase (printed from your emails).
All returns must be arranged with Andrew prior and booked in before sending.
Custom Made Items
(items not purchased through the shopping cart)
Please note some custom made items cannot be returned for a refund if they are personalised and created for your individual needs.
(these items cannot be resold to anyone else if they were designed & made just for you).
Replacements
If you are unsatisfied with your purchase of a custom made item please contact me first and I will do my best to accommodate your needs and fix the problem by sending a replacement item once the item has been returned and assessed.
Refunds
Once I receive your item, I will inspect it and notify you that we have received your returned
item. I will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, I will initiate a refund to your credit card (or original method of
payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact Andrew.